ORDER DELIVERY
Any questions about gloves or orders, contact our customer service. –> Contact US
We process and ship orders every day. Once an order has been placed, we are unable to modify or cancel the order in most cases. However, you may request a return authorization in accordance with our return policies.
SHIPPING
We offer free standard shipping within the US. We will choose the shipping method base on time in transit and price. International shipping is $39.00 for 1 glove if more than one glove is purchased, the shipping price will be calculated at the time of shipping and an invoice will be sent. All import duties-taxes are the responsibility of the customer.
CUSTOM GLOVES / PERSONALIZED EMBROIDERY
- When ordering a personalized glove on our website, we put the embroidery on the outside of the thumb. We can also embroider the outside of the little finger. If you wish to personalize the little finger location or want to do both locations, please contact us to place your order. We tried to keep it simple on the website.
- Sorry, personalization is only available in the thumb position on Pro Select gloves, as we embroider “Pro Select” on the little finger locations on those gloves.
- The wording is limited to 20 characters, including spaces. (The youth 10-inch glove is limited to 10 characters)
- We work very quickly to process and complete personalized gloves as quickly as possible. It does take about 4 weeks to complete a custom glove. The embroidery needs to be done before the glove is put together, and it takes about 3 weeks to build a glove.
- I am sorry, but there can be NO returns or exchanges of customized or personalized merchandise unless merchandise is defective or customized incorrectly; once a custom or personalized order is submitted, it cannot be modified or canceled.
RETURNS & EXCHANGES
All exchanges and returns must receive prior authorization. You can contact us via our contact page to request a return authorization. Please include your original order number with your request. We will send your return authorization will be sent via email with return instructions.
If you order a glove and find it’s too big or too small, we will exchange your glove without charge for another size or style 1 time. If further exchanges are needed a $10.00 shipping and handling fee will be charged. *Sorry we can not exchange personalized products.
Returns will be accepted for 30 days from the original ship date.
RETURNS
- Returned gloves must be in a NEW – UNUSED condition. All Tags must be included for a full refund. A glove that’s been used may be subject to a $10.00 Reconditioning Fee. The Reconditioning Fee will be deducted from the refunded amount.
- Please ensure that the packing will protect the glove in your return box. Re-use the plastic bag or supply a new bag for the glove and pack extra box space with paper. A returned glove without a protective bag may also be subject to a $10.00 – Reconditioning Fee.
- Please put the RMA #XXXXXXX on the outside of the box and on a note inside the box.
- Refunds will be processed via the same method used to pay for the glove.
We suggest sending the glove back via a shipping service that is a trackable service. USPS Priority mail is usually the least expensive option. - You are responsible for a lost or damaged return shipment.
- You may also want to insure the package to cover a lost or damaged shipment.
Orders returned without prior authorization will result in the delay of any refunds or credits and may be subject to a 30% restocking fee.
Shipping charges are non-refundable unless the item is determined to be defective from the manufacturer or shipped incorrectly.
All return shipping fees are the responsibility of the customer unless the item is defective or shipped incorrectly.
There can be NO returns of customized or personalized gloves unless the personalized glove is defective or customized incorrectly; once a custom or personalized order is submitted, it cannot be modified or canceled.
Lost/Stolen Packages
If you have a missing package please contact us. We will work with you and make sure you are satisfied with the shipper’s claim/investigation.